Free online advice sessions for groups

Employers For Childcare’s Family Benefits Advice Service provides free, impartial and confidential advice to parents, employers and childcare providers on a wide range of childcare and work-related issues through a Freephone helpline and face-to-face outreach service. As a result of COVID-19, and with current public health guidance preventing ‘in person’ consultations and advice clinics, we are delighted to now provide a new online advice service.

These online advice sessions can be delivered through employers, childcare providers, elected representatives, libraries, parent groups or other support organisations such as Sure Start or Home Start centres. Depending on the group’s needs, sessions typically last half an hour to an hour, with one of our trained family benefits advisors delivering a short talk on an agreed theme, followed by the opportunity for parents participating to ask questions, or schedule a follow-up one-to-one telephone consultation.

Areas we can deliver advice on include:

  • financial support with childcare costs
  • support for new parents
  • parental leave and entitlements
  • support for parents of children with special or additional needs
  • impact of COVID-19 and financial support

We can also provide an advisor to ‘join in’ with existing online meetings that groups may be hosting, and provide a short talk outlining that financial support is available, and signposting parents to our service to find out more information, or for a personalised ‘better off’ calculation.

To find out more about this service, or to book a free online advice session, email with details of your organisation, the number of people you would expect to ‘attend’ and what type of advice and information you are interested in, and we will be in touch to discuss your needs and get a date in the diary.

For a free, personalised ‘better off’ calculation, identifying what financial support your family is entitled to, contact the Family Benefits Advice Service on Freephone 0800 028 3008. Last year, where we completed a personalised calculation for families, we identified an average of £2,800 in available financial support.


The Family Benefits Advice Service is now providing online information and advice sessions for employers, parents groups, elected representatives and others - covering issues including the financial advice available to parents with childcare costs. Brenda McShane, one of our Family Benefits Advisors talks about this new service.