High Rise is a 10,000 sq ft indoor adventure centre incorporating a climbing arena, soft play, corporate facilities, sensory rooms, and café. As a member of the Senior Management Team, the Operations Manager will report directly to the Chief Executive. The key purpose of the role is to make sure that every day runs smoothly from a customer service perspective, that our guests’ needs are met and that our staff are happy and well looked after. Evening and weekend work will be required for this role.
There are four main areas of responsibility: People, Operations, Delivery and Budgets. People involves managing, training, and developing a diverse team to ensure they are fully engaged and committed. Operations involves ensuring all resources including people are available, as well as managing health and safety and financial processes. Delivery includes quality assurance, customer satisfaction and external relationship management. Budgets includes managing costs and suppliers, and financial reporting.
For full details on the role please download the applicant information pack below.
Closing date for receipt of completed applications is Tuesday 25 January at 5pm.
Applications can be returned by email to firstname.lastname@example.org