Childcare Vouchers and COVID-19

We know the COVID-19 pandemic has had a major impact on the childcare sector, with many childcare providers closing temporarily as a result of Government advice that everyone should stay at home to reduce the spread of the virus.

As a result, many parents have had reduced need for childcare during this time and have reduced the amount they pay into their Childcare Voucher accounts from their salary accordingly. Others may have reduced their payments as a result of being placed on furlough leave by their employer, or because they have been unable to work.

However, as childcare providers reopen and children return to registered childcare, it is important that parents maximise the savings they can make from the Childcare Voucher scheme (up to £933 per parent, per year).  We would advise all parents, as soon as they return to work, or know that their child(ren) will be returning to childcare, to review their Childcare Voucher account and increase the amount they contribute from their salary, if necessary. Speak to your employer in the first instance, or for any queries regarding your account, contact our Customer Service team on 028 9267 8200 and they will be happy to help.

For advice and guidance on finding and paying for childcare at this challenging time, call our Family Benefits Advice Service on 0800 028 3008 or email

Watch the video below for more information from Chris Briggs, our Senior Family Benefits Advisor:


Childcare Vouchers - advice for parents during COVID-19. Chris Briggs from the Family Benefits Advice Service advises parents on managing their Childcare Voucher account during COVID19, reminding them that they can continue to bank their Childcare Vouchers for future use as they are eligible for all forms of registered childcare.