Childcare Vouchers and COVID-19

As a result of Covid-19, many parents have had reduced need for childcare and have reduced the amount they pay into their Childcare Voucher accounts from their salary accordingly. Others may have reduced their payments as a result of being placed on furlough leave by their employer, or because they have been unable to work.

However, as Covid-19 restrictions continue to ease and more employees are returning to their workplace, many parents will be reviewing their childcare requirements. In doing this, it is important that parents maximise the savings they can make from the Childcare Voucher scheme (up to £933 per parent, per year).  We would advise all parents, as soon as they know what their childcare requirements are (even if this will be in the future), to review their Childcare Voucher account and increase their salary sacrifice amount, if necessary.

Any change to your salary sacrifice arrangement represents a change of contract with your employer and should only be requested where a significant lifestyle change alters an employee’s financial circumstances (such as during Covid-19). Requests to make changes to your salary sacrifice arrangement are at your employer’s discretion. To request a change, speak to your employer in the first instance.

For any queries regarding your Childcare Voucher account, contact our Customer Service team on 028 9267 8200 and they will be happy to help.

For advice and guidance on finding and paying for childcare at this challenging time, call our Family Benefits Advice Service on 0800 028 3008 or email