Tax-Free Childcare FAQs

All you need to know about Tax-Free Childcare

To help you to inform your employees, we have compiled a list of the most frequently asked questions about the new Tax-Free Childcare scheme. You can find the answers to these questions below in our series of short videos.

Alternatively you can download Big Changes, Big Choices – our new Tax-Free Childcare guide. In addition, as a starting point you and your employees can try our Childcare cost savings calculator to help determine if you will be better off on Childcare Vouchers or the Tax-Free Childcare scheme.

Contact us or call 0800 028 3008 to organise an Employer Roadshow for your staff or to request posters that will inform them of the big changes ahead and the choices they will need to make.


“I would like to pass my thanks onto EFC’s Family Benefits Advice team for visiting our three sites and providing over 40 one to one sessions with our employees. Our employees were very impressed with their expert knowledge on entitlements available to families.

We were grateful for the advice regarding childcare vouchers, tax credits and the new tax-free childcare scheme. Making the best choice with regard to these three substantial benefits can result in savings of thousands of pounds for our families.

In addition to financial advice, your friendly advisers also answered questions on the various childcare arrangements available for employees trying to juggle their work life balance. I would recommend this service to any employer and will welcome EFC’s Family Benefits Advice team back again next year.”

Glen Burgess, Allstate

‘I found your session extremely useful and more importantly, the staff did also! It was really great that you remained impartial and highlighted facts and quirks of the scheme as well as differences etc. it was extremely useful to have a representative come onsite rather than direct staff to read material online. As for the 121 sessions, I have received positive feedback as this is where employees received advice on the most beneficial/ cost saving scheme for them. These sessions were quick, painless and honest which was most appreciated. Overall you were very professional and presented information in a straightforward, understandable manner. You were also flexible on the day with a back to back schedule, so thank you for coming in and your patience on the day!’

Marie-Claire McNally, Kainos

Frequently Asked Questions