Employers For Childcare aims to provide high quality services to all of our clients. We are committed to providing a high standard of service and to continuously improving and extending what we can offer. However, we recognise that there may be times when things go wrong When this happens we ask you to tell us so that we can deal speedily with the problem. Feedback really does help us to improve the quality of our work. General complaints procedure If you are unhappy about any of our services, we undertake to deal quickly and effectively with the matter. As a first step, we suggest that you contact the member of staff concerned to see if the issue can be resolved to your satisfaction. Employers For Childcare staff will do everything they can to put things right, including reviewing procedures to stop problems happening again. If you are not happy with the response, or if you do not know which member of staff to contact, please follow the steps outlined: 1. All complaints should be made to the Director or a designated person in her absence in writing by letter or email. This will be acknowledged within three working days. Contact details are at the end of this page. 2. The Director or designated person will investigate the issues raised and let you have Employers For Childcare's response to the complaint normally within ten working days. Should the investigation require further time, an acknowledgment letter will be sent to you in the first instance, followed by a full response. 3. If you do not feel that the Director's or designated person's response is acceptable, you have the right to ask for your complaint to be referred to a complaints panel. The panel consists of the chair or vice-chair anfd two members of Employers For Childcare Board of Directors. You will be advised of the date the panel meets and you may attend the meeting to make representation. You may also bring someone with you if you wish for personal support. 4. You will be notified of the panel's decision within five working days of its meeting. 5. The panel's decision is final. Contact the Director: Marie Marin
EMPLOYERS FOR CHILDCARE
87 Main Street
Moira BT67 0LH t: 02892 61 0661 e: marie.marin@employersforchildcare.org
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